Job Req ID: 17483
Program Understanding and Learning Suite (PULSE) Manager
The Johns Hopkins Bloomberg School of Public Health Center for Communication Programs (CCP) is a world-renowned organization that uses social and behavior change communication, knowledge management, research and evaluation, and capacity building, to develop and sustain healthy behaviors worldwide.
The PULSE Manager (PM) will coordinate and support the use, expansion, and maintenance of the CCP PULSE (Program Understanding and Learning Suite) platform for program monitoring. PULSE is a web-based suite with four interrelated components, one of them being a DHIS2-enabled database and visualization platform that houses CCP’s global and country-level program monitoring data. The platform supports training on monitoring of communication programs, program strategy development, performance tracking, learning feedback loops and adaptive management activities across all CCP offices, and business development. The PM will bridge monitoring and evaluation with organizational management and specific country programs/global projects.
Specific Duties & Responsibilities
The PM is expected to perform the following activities with high-level competency:
Technical Support and Maintenance
- Monitor and upgrade the technical content and resourcefulness of the PULSE platform to keep current with evolving MEL systems and approaches and ensure high efficiency and usefulness.
- Continuously refine and expand the PULSE learning suite with new monitoring approaches and methods used by CCP programs, and with audio/video-recordings of real-time monitoring and adaptive management examples, tools, case studies and other innovative monitoring resources, for sharing and use through PULSE.
- Coordinate needed revisions and updates to all components of the PULSE platform (such as learning content, indicator bank, general narratives, tools etc.) and web site.
- Coordinate with CCP management and research to identify additional monitoring data to collect, decide how to use them, and how to effectively share within CCP and with outside communities/groups.
- Work with M&E focal persons (in-country and HQ) to identify program-specific indicators to be integrated with CCP Global.
- Respond individually and structurally to feedback from PULSE users, regarding their experiences, needs, and suggestions for improvement, to the PULSE platform.
- Coordinate orientations to PULSE and training for new staff in all CCP offices as needed.
- Keep current on new developments within the DHIS2/global digital monitoring and evaluation community and incorporate new learnings into PULSE.
- Administratively manage the user interface of the DHIS2 platform
Define and update user groups and roles, trouble shoot user access issues, and ensure a secure user database with login, passwords, role, groups, and organization units assigned.
- Assign and/or create new datasets and organization units and permissions for new projects.
- Coordinate with HQ and country-level offices on the development of country-level DHIS2 instances, and ensure proper interface of country instances with CCP Global.
- Develop and maintain organizational “standards” and guidance for creating, operationalizing, and maintaining new instances to allow for adequate communication and seamless interface with CCP Global.
- Coordinate with BAO, CommCare, and other data visualization platforms when needed, to resolve interoperability issues between the CCP Global platform and non-DHIS2 monitoring platforms.
- Provide detailed oversight to ensure that dashboards are set up correctly and have information that is current, and for troubleshooting issues that develop on each instance.
- Collaborate with the DHIS2 host vendor to ensure continuous and smooth operation of the CCP DHIS2 program monitoring and visualization platform.
- Identify the need for, and request a refresh of the CCP Global DHIS2 development instance as needed.
- Schedule routine maintenance tasks for CCP Global and country-level monitoring instances as needed including installation of software upgrades for efficient operations.
- Troubleshoot with host vendor any system issues with the development and live servers.
- Query and interact with DHIS2 community to keep abreast of issues and recommended solutions, and take action when needed to ensure smooth operation of CCP Global platform.
- Maintain a list of the M&E focal persons and user information for each CCP project.
- Track expected data entry to maintain timely reporting, and accurate results and data visualizations.
- Provide technical support to the M&E staff in each project, running data checks, overseeing routine reporting deadlines, and other related tasks.
- Integrate program rules as needed to data entry screens to ensure high quality data.
- Investigate, problem solve, and resolve data quality issues.
- Update CCP Global platform as needed to align with CCP project needs, strategic information, and business development.
- Add new organization units, data elements, and disaggregates, and create new data sets with attributes and indicators, for new projects and health areas.
- Maintain organizational “best practice” conventions for naming, instance organization, user roles, org unit registration, and other related tasks.
- Acquire and import shapefiles for geospatial visualizations of CCP global data.
- Create data visualization outputs (tables, graphs, maps) and customized dashboards for specific audiences and business development, as needed.
- Create dashboards customized for specific audiences and managing sharing settings.
- Work with M&E focal persons (in-country, HQ) to ensure technical integration/interoperability between instances and other possible data sources.
- Create new and maintain existing CCP Global server and data integration routes for current and new SOWs, using correct push URL and user credentials.
- Troubleshoot integration and interoperability issues between PULSE and project platforms
- Masters Degree (MPS, MSc., MSPH) in communication, public health, or related behavioral science with at least eight years of relevant practical M&E experience.
- Five (5) years relevant international experience conducting or managing program monitoring activities in developing country settings.
- Experience with data management platforms including DHIS2 and/or CommCare.
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *
Special Knowledge, Skills, and Abilities
- Experience with digital, electronic, and real-time monitoring applications and platform management. Knowledge of development, use, and integration of DHIS-2 systems.
- Solid background on program monitoring and indicators.
- DHIS-2 training certificate desirable
Classified Title: Monitoring & Evaluation Officer
Working Title: Program Understanding and Learning Suite (PULSE) Manager
Starting Salary Range: $70,805 – $97,435 / commensurate with experience
Employee group: Full Time
Schedule: Monday – Friday, 8:30a-5:00p / 37.5 Hrs/Wk
Exempt Status: Exempt
Location: 31-MD:JH at 111 Market Place
Department name: 10001159-Ctr for Communication Programs CCP
Personnel area: School of Public Health
The successful candidate(s) for this position will be subject to a pre-employment background check.
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About Johns Hopkins University Center for Communication Programs
At CCP, we believe in the power of communication to save lives, by empowering people to adopt healthy behaviors for themselves, their families and their communities.
Good health is critical not only to an individual’s well-being, but also to community and national development, impacting educational and economic success. With projects in more than 40 countries across Africa, Asia and Latin America along with work in our hometown of Baltimore, CCP’s portfolio spans the globe.
Through decades of experience, innovation and research we have proven that communication works. What we do has increased the use of modern contraceptive methods to better space pregnancies and the use of bed nets to prevent the spread of malaria and inspired more people to be tested and treated for HIV. It has helped people access clean water and helped more children get vaccinated. It has provided lifesaving information on threats such as Ebola and Zika, giving people the knowledge they need to protect themselves from serious harm.
We do this through methods high-tech and low. We’ve pioneered the use of storytelling and entertainment to encourage people to make healthier decisions, of using mobile phone apps to provide the most current and factual information on reproductive health and newborn care, of bringing people together in their community to discuss how to improve the local health clinic. Our groundbreaking research has advanced the understanding of the ways in which communication can be measured and evaluated, including how we identify barriers to behavior change at individual, household and community levels. And we’ve inspired a network of passionate, informed health communication professionals around the world.
CCP does not simply provide information. We work in partnership with local teams and partners to change social and behavioral norms in cultures that often have deeply rooted – sometimes harmful – social and cultural traditions, low literacy and high poverty, weak health systems and a high disease burden. We are not content with incremental change. We work to ensure that good health is accessible to all.
Leadership: We are the pioneers in the field of health communication, and continue to be leaders and innovators, heading two major global health awards from the United States Agency for International Development: Breakthrough ACTION and Knowledge SUCCESS.
Creativity: CCP designs messages that resonate and characters that are memorable, using entertainment to educate and inspire behavior change. CCP often challenges the status quo with humor, drama and persuasive storytelling.
Innovation: CCP is not partial to one communication approach. We use what our experience tells us will work best with the people we need to reach the most. Staying on top of social trends and the newest technology helps us provide timely, appropriate and meaningful information.
Expertise: CCP’s faculty and staff are world leaders in health communication design, implementation, and research and evaluation. We are widely published in academic and professional journals and conduct workshops to shape future generations of health communication professionals.
Impact: CCP’s work improves health and saves lives.